HCIA acknowledges the ACCC report released yesterday concerning the provision of hearing health services. Our members take the matters discussed in the report very seriously and are committed to ensuring hearing impaired Australians receive the very best possible care.
The industry has a very high satisfaction rate and receives only a very small number of complaints. Notwithstanding this, HCIA is currently investigating the specific details and examples provided in the report and is committed to working with the ACCC to ensure that industry regulations and standards are appropriate.
While we have robust frameworks in place for our health professionals to ensure they provide the most appropriate care for each individual’s needs, and we constantly strive to improve the service and care we offer to Australians living with hearing loss, we welcome the opportunity to address any matters of concern and to work closely with the ACCC.